Shipping & Returns

Shipping
• All orders are shipped from our German office using DHL and HERMES services.
• All tracked orders can be tracked at www.dhl.de or www.myhermes.de
• Please allow 3 working days for all orders to be processed and shipped.
• You will receive a confirmation email when your order is placed and another email when it has been dispatched (please check your junk spam mail if you cannot see it)


Worldwide
• Standard international shipping is FREE for orders above 49,- €, (no tracking number will be provided to you) Delivery estimate 3-16 working days from dispatch. For orders below 49,- € we charge 5,-€ for shipping.
• Tracked and insured international shipping costs 17,- €. the tracking number will be emailed to you upon dispatch. Delivery estimate 3-7 working days from dispatch.


Germany
• German standard shipping is FREE for orders above 29,- € (no tracking number will be provided to you).
• Delivery estimate 1-3 working days from dispatch.
• German tracked and insured shipping costs 5,- € and the tracking number will be emailed to you upon dispatch. A signature might be required upon delivery. Delivery estimate 1-2 working days from dispatch.
• Only for german orders we allow express delivery. costs are 12,- €. Delivery estimate is 1 day, depending on the time you order and only possibel monday till friday!


Outside of the EU customers
• Due to customs in your country (outside of EU) there may be a slight delay on delivery which is out of our control. Once shipped the time frame is out of our hands, but maximum time will be no more than 1 month.
• There may be duties and/or customs taxes applied to your order (outside of EU) by your local government when delivery is made, or billed to you afterwards depending on where you live. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Antara Earth Jewellery.


Further Information
• If you have not chosen tracked shipping we cannot advise a specific date for delivery or give you a tracking number, though there may be one on file for your order.
• Please ensure you enter your correct and complete delivery address when placing your order as Antara Earth cannot be responsible for orders that go missing due to incorrect delivery details.


Returns
We are sorry that you are unhappy with your jewellery/product(s)!
Your opinion matters greatly to us, and we will appreciate your feedback, we would love to compensate you in any way we can.
You have 14 days from the day you receive your product(s) to request a refund.
Contact us via email hello@antara-earth.com with your order number and return request.
Please include your original invoice and mail your return within 14 days of receipt to the address below. We are not liable for any returns lost in the mail, please insure your package and save your tracking information.
Your return will be process within 3-7 days of receiving it and you will be notified that the return is complete.
All products must be returned unworn and in the same packaging it came in.


Returns should be made to:
Antara-Earth
U. Heimann
Querstraße 5
01665 Diera-Zehren OT Nieschütz
Germany


Please email hello@antara-earth.com for any further information or other problems.

Melde dich hier für unseren NewsLetter an und sei immer informiert, über anstehende Events/Veranstaltungen!

Wir achten den Datenschutz und behandeln deine Daten absolut vertraulich und nur zum Zwecke des Newsletters.

Follow us 

  • Facebook - Grey Circle
  • Instagram - Grey Circle